Terms of Service

What is a Registered Training Organization (RTO)?

An RTO is an accredited training provider that has been approved under the relevant State or Territory Authority.  An RTO is regularly assessed by the Regulatory Authority to ensure that all training and education courses offered are delivered in adherence to the Australian Quality Training Framework.  As an RTO, Complete Property Training offers nationally recognised training courses.

Access & Equity

Complete Property Training is committed to ensuring we offer training opportunities to all people on an equal and fair basis.  All participants who meet our entry requirements will be accepted into any of our training programs.  Any questions regarding access and equity can be directed to the Chief Executive Officer.


Full Real Estate Agent’s Course – $1780.00.  A deposit of $1000 is payable upon enrolment with the balance course fees payable on the final day of course
Upgrade to Full Real Estate Agent’s Course – $790.00 – payable upon enrolment
Salesperson & Property Manager’s Course – $990.00 payable upon enrolment
Auctioneer’s Licence Course – $1400.00 payable upon enrolment
*Please note if a credit card is provided for payment, the balance course fees will be deducted from this card on the final day of course

Changes & Refunds

Pre-enrolment information provided to students is designed to ensure that all details relating to fees and charges are known prior to enrolment.  A non-refundable deposit of 20% of the total enrolment fee is payable on enrolment to any program or partial program.  The balance of the program fees are to be paid as arranged with individual student.

The RTO will acknowledge an application for a cooling off period of 10 working days applicable from the date of the enrolment form and cease at C.O.B. on the 10th day.

Should a student wish to withdraw between the time of the cooling off period and course commencement the following conditions shall apply.

An application for refund of course fees under any other circumstance must be made in writing using The RTO’s Refund Request form (Doc.13C).  A refund of percent (80%) will be made if the written request is received more than five (5) working days prior to course commencement.

A 20% refund is available for requests received less than five (5) working days prior to course commencement.  As a general rule no refund is available after the course commencement date.  However, The RTO will consider each application on a case by case basis.

Refunds will be considered on a pro-rata basis for participants who fall ill, are injured to the extent that they can no longer undertake the course or experience other extenuating circumstances, providing a supporting medical certificate or other relevant supporting documentation is supplied to us.

Should participants wish to finalise incomplete units of competency in a future course, the original fee can be used as a credit towards that course within six months of initial payment.   In all other cases, refunds are at the discretion of management and may be negotiated on an individual case-by-case basis

Unique Student Identifier & Privacy

Application for Unique Student Identifier (USI)

From 1 January 2015, Complete Property Training can be prevented from issuing you with a nationally recognised VET qualification or Statement of Attainment when you complete your course if you do not have a Unique Student Identifier (USI).  In addition, we are required to include your USI in the data we submit to NCVER.  If you would like Complete Property Training to apply for a USI on your behalf you must authorise us to do so and declare that you have read the privacy information at <https://www.usi.gov.au/documents/privacy-notice-when-rto-applies-their-behalf>.   In order to apply for the USI on your behalf we will need an identification document from you eg. Medicare Card or Driver’s Licence.  These documents will be used to verify your identity.  Your personal information may also be used to contact you with information on new products, services and industry events or to participate in surveys.  If you do not wish us to use this information for that purpose please contact us.  For our complete Privacy Policy, please refer to your Student Handbook.

Photographic/Media Consent

I hereby consent to the collection and use of my personal images by photography or video recording. I acknowledge these may be used on the Complete Property Training website, in newsletters and publications. I understand that no personal information, such as names, will be used in any publications unless express consent is given.

I also understand that my consent can be withdrawn at anytime in writing to Complete Property Training, PO Box 3766 Caloundra DC 4551 or by emailing info@completepropertytraining.com.au

Privacy Notice

Under the Data Provision Requirements 2012, Complete Property Training is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form may be used or disclosed by Complete Property Training for statistical, regulatory and research purposes. Complete Property Training may disclose your personal information for these purposes to:

  • School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
  • Employer – if you are enrolled in training paid by your employer;
  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER;
  • Organisations conducting student surveys; and

 Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • Issuing statements of attainment or qualification, and populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys & data linkage;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including programme administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).


I acknowledge that I am entering into an agreement with Complete Property Training (CPT) and CPT hereby agrees to provide the training, assessment and resources necessary for me to achieve this qualification and I acknowledge my role and responsibility in this agreement.  I acknowledge that I have read and understood the information provided and I declare that the information I have provided to the best of my knowledge is true and correct.

I authorise Complete Property Training to apply pursuant to sub-section 9(2) of the Student Identifiers Act 2014, for a USI on my behalf (if not already issued).

I have read and I consent to the collection, use and disclosure of my personal information (which may include sensitive information) pursuant to the information detailed at <https://www.usi.gov.au/documents/privacy-notice-when-rto-applies-their-behalf>.