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TERMS AND CONDITIONS

Course Registration

Applicants who choose to study with CPT are supported directly by the relevant Trainer Assessor for the area where they wish to complete their course. Trainer Assessors are available to assist applicants during their learning journey.

An enrolment form must be completed for all CPT enrolments, irrespective of the type of enrolment or qualification the student wishes to enrol in. This is conducted via the CPT website.

By completing the enrolment form, students confirm that they have received, completed and discussed all relevant information at the time of enrolment.

Once the enrolment form has been completed and fees paid, students will be enrolled into their course or qualification with all relevant information provided to the respective Trainer Assessor. In addition, students will receive a welcome email with key information regarding their course and any additional steps to be taken (if applicable).

Student completing a course via Zoom are responsible for printing any required assessment tools or resources required for the completion of their course and made available by CPT, however CPT allows for any assessment tools to be completed and submitted digitally.

Enrolment Terms and Conditions

By completing the CPT course enrolment form, students (including parent/guardian of underage participants) agree on acceptance of the Enrolment Form by CPT. This document will become the “Contract of Enrolment”, and further, students agree to abide by the policies and expectations set out in this handbook.

Student Obligations

The student agrees to:

• Attend the course by the agreed mode of study, on the agreed starting date, for the course duration until completion;

• Pay all course fees when they are due payable;

•Adhere to the Student Handbook, Terms and Conditions, behavioural requirements, and any lawful directions and reasonable requests from CPT, its staff, representatives, and agents.

Access & Equity

CPT works to meet the community’s needs and individuals and/or groups who might be otherwise disadvantaged. This includes providing fair allocation of resources and equal opportunity to access training services. CPT does not allow for discrimination based on factors including:

• Gender

• Age

• Marital Status

• Sexual orientation

• Race

• Ethnicity

• Religious background

• Parental status

CPT ensures that all students have the right resources available to successfully complete training program requirements. This includes flexible delivery, assessment arrangements and language, literacy and numeracy support where necessary. It is the responsibility of all staff at CPT to uphold our commitment to Access and Equity Principles.

Course Payment Information

You or a parent/guardian (if under 18) are liable for all monies per the agreed course price upon enrolment.

Full Real Estate Agent’s Course – $1780.00. A deposit of $1000 is payable upon enrolment with the balance course fees payable on the second day of course.
Upgrade to Full Real Estate Agent’s Course – $790.00 – payable upon enrolment
Salesperson & Property Manager’s Course – $990.00 payable upon enrolment
Auctioneer’s Licence Course – $1400.00 payable upon enrolment

Failure to make payment

If fees are not paid according to the agreed terms and conditions, CPT will not proceed with enrolment. If your fees are being paid in your behalf, i.e. employer, arrangements are in place to ensure payments are collected and processed.

Changes & Refunds

Pre-enrolment information is provided to students and designed to ensure that all details relating to fees and charges are known prior to enrolment. An application for refund of course fees under any other circumstance must be made in writing via email to info@completepropertytraining.com.au. Refunds are applicable as follows:

Cancellations received seven or more days prior to the course start date: A cancellation fee of 25% of the total course fee will be retained. The remaining 75% will be refunded.

Cancellations received less than seven days prior to the course start date: A cancellation fee of 50% of the total course fee will be retained. The remaining 50% will be refunded.

Failure to attend course without notice or cancelations made within 48 business hours, will result in CPT retaining 100% of all paid fees.

As a general rule no refund is available after the course commencement date.

Refunds are processed within 28 days from approval.

Refunds are at the discretion of CPT Management Team, negotiated on an individual case-by- case basis where the request for a refund meets the refund policy requirements with the appropriate administrative fees applied.

Cooling Off Period

The RTO will acknowledge a cooling off period of up to of ten (10) working days from enrolment application. Should a student wish to withdraw or cancel between the time of the cooling off period and course start day, the following conditions shall apply. The cooling off period will shorten accordingly to the table available in the Student Handbook.

Unique Student Identifier

Application for Unique Student Identifier (USI)

All persons undertaking nationally recognised training in Australia require a Unique Student Identifier (USI). USI’s allow students to link to a secure online record of all qualifications gained regardless of the provider. The Australian Government implemented this system in 2015.

As a registered training organisation training and assessing Nationally Recognised Training, CPT cannot issue Certificates of Qualification or Statements of Attainment where there is no USI registered for the student.

As part of our enrolment process, students must provide their USI numbers. If students do not have a USI, they are to visit the website: https://www.usi.gov.au/your-usi/create-usi for more information and to create a USI account.

Photographic/Media Consent

CPT may capture photographic or media during their classes for marketing purposes. CPT requires consent to use images and recordings of people for promoting programs, services and initiatives. CPT will ask for consent prior to capture and share any media or photography. Students MUST advise if they don’t wish to have their image captured and shared so CPT can respect the individual/group wishes and make adjustments as necessary.

Records

a. CPT uses its best endeavours to ensure all relevant student records are current and accurate.

b. CPT retains student records for at least 26 weeks after completion.

c. CPT retains records for at least seven (7) years after government-funded students complete their course(s).

d. CPT reserves the right to dispose of materials not claimed after the retention period has lapsed.

e. Certain records are available to the student upon request and may incur additional fees.

f. Requests for records on behalf of a student must have authorisation.

g. CPT will NOT release your details to any third party without a legal reason unless authorisation has been provided in the approved in writing.

h. The student must notify CPT of any changes to personal details within seven (7) days of the change.

i. CPT shall keep records of students, including but not limited to:

The student’s current residential address;
The student’s mobile phone number (if any);
The student’s email address (if any);
The student’s emergency contact; and
Any other details prescribed by the regulations.

Privacy Policy

CPT only collects personal information to perform its core business activities and functions and meet legal obligations. The personal information must be collected lawfully and fairly and not unreasonably intrusive. It must be kept accurately, stored securely and destroyed when no longer needed. Students may request details of personal information that we hold in accordance with the provisions of the Privacy Act 1988. In addition, we may release student information to relevant Government Departments to accurately record training outcomes as required under the Standards for Registered Training Organisations.

Code of Conduct

As a responsible Vocational Education and Training industry member, CPT follows a Code of Conduct that outlines how students can expect the organisation and our staff to behave. CPT also has expectations for student behaviour as outlined in ‘Student Code of Conduct’.

Privacy Statement

Entire Agreement

a. CPT may adopt appropriate clauses from time to time for the management of operational requirements or to meet legal obligations.

b. CPT reserves the right to withdraw or vary these Terms & Conditions at any time, which all students must adopt, provided the change does not relate to price increases. A notification of changes to the Terms and Conditions will be published through the learning platform within three (3) business days of changes being made.

c. CPT Terms & Conditions are available and accessible on company website for the public to view.

d. These Terms & Conditions, and the right to make complaints and seek appeals of decisions and actions under various processes, do not affect the student’s rights to take action under the Australian Consumer Law if the Australian Consumer Law applies.